Paula helped me get out of bed and face the world when I couldn't do it myself. Her persistence is part of her gift. It's not a nagging persistence and she respects boundaries, but gently keeps going to help you. Everyone has different needs but when stress overwhelms me, I cannot organise a suitcase let alone my thoughts and goals. Paula was always there to listen, support and encourage and she doesn't give up. I'm always going to be grateful for Paula's help. She is non judgmental, incredibly focused, gently persistent, genuinely caring and really listens.